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IT Support as a service ( SUAAS )
Choose Your Plans & Pricing
Small Medium Enterprise (SME)
Small Medium Enterprise (SME)
Basic – 1st Trial
RM 180.00
ONE-TIME (4 Hours)
- Unlimited User
- Unlimited IT Task
- Within 4-manhour
- 1st level On-Premise User Support
Recommended :
- For first time user
- For Small and Medium enterprises
- Below 10 IT task cases per year
Terms & Conditions :
- Validity extends for a duration of 2 years.
- Operational hours are Monday to Friday, from 9AM to 6PM.
- The final opportunity to submit requests is at 2PM, allowing us the necessary two-hour window to assign an engineer promptly.
- An additional charge will be applicable if the work extends beyond 6PM.
- Full prepayment is required.
- Should issues beyond the scope of 1st level support such as replacement IT parts for servers, hardware, software, licenses subscription or IT peripherals are identified, the matter will be escalated to technical sales team.
- Rates are subject to change without prior notice.
- This rate is for distance within 10km from PJU 1.
Pro
RM 1,700.00
40 hours
- Unlimited User
- Unlimited IT Task
- 1st level On-Premise User Support
Recommended :
- For first time user
- For Small and Medium enterprises
- Below 40 IT task cases per year
Terms & Conditions :
- Validity extends for a duration of 2 years.
- Operational hours are Monday to Friday, from 9AM to 6PM.
- The final opportunity to submit requests is at 2PM, allowing us the necessary two-hour window to assign an engineer promptly.
- An additional charge will be applicable if the work extends beyond 6PM.
- Full prepayment is required.
- Should issues beyond the scope of 1st level support such as replacement IT parts for servers, hardware, software, licenses subscription or IT peripherals are identified, the matter will be escalated to technical sales team.
- Rates are subject to change without prior notice.
- This rate is for distance within 10km from PJU 1.
Business
RM 3,300.00
80 hours
- Unlimited User
- Unlimited IT Task
- 1st level On-Premise User Support
Recommended :
- For first time user
- For small and medium companies and Multinational companies
- Highly engaging and recurring monthly IT tasks
Terms & Conditions :
- Validity extends for a duration of 2 years.
- Operational hours are Monday to Friday, from 9AM to 6PM.
- The final opportunity to submit requests is at 2PM, allowing us the necessary two-hour window to assign an engineer promptly.
- An additional charge will be applicable if the work extends beyond 6PM.
- Full prepayment is required.
- Should issues beyond the scope of 1st level support such as replacement IT parts for servers, hardware, software, licenses subscription or IT peripherals are identified, the matter will be escalated to technical sales team.
- Rates are subject to change without prior notice.
- This rate is for distance within 10km from PJU 1.
Enterprise
Contact us for pricing information and more
Designated ON-PREMISE IT Support
-
Tailored to meet your specific needs. Example :
- 1 week – 1 days
- 1 week – 2 days
- 1 week – 5 days
Recommended :
- All sizes of company
Terms & Conditions :
- Validity extends for a duration of 2 years.
- Operational hours are Monday to Friday, from 9AM to 6PM.
- The final opportunity to submit requests is at 2PM, allowing us the necessary two-hour window to assign an engineer promptly.
- An additional charge will be applicable if the work extends beyond 6PM.
- Full prepayment is required.
- Should issues beyond the scope of 1st level support such as replacement IT parts for servers, hardware, software, licenses subscription or IT peripherals are identified, the matter will be escalated to technical sales team.
- Rates are subject to change without prior notice.
- This rate is for distance within 10km from PJU 1.
Add-ons
REMOTE SUPPORT
Rm 1,190.00
40 CASES
- Unlimited User
- Unlimited IT Task
- 1st level On-Premise User Support
Recommended :
- For first time user
- For Small and Medium enterprises
Terms & Conditions :
- Validity extends for a duration of 1 year.
- Operational hours are Monday to Friday, from 9AM to 6PM.
- The final opportunity to submit requests is at 5PM.
- An additional charge will be applicable if the work extends beyond 6PM.
- Full prepayment is required.
- Should issues beyond the scope of 1st level support such as replacement IT parts for servers, hardware, software, licenses subscription or IT peripherals are identified, the matter will be escalated to technical sales team.
- Rates are subject to change without prior notice.